Frequently Asked Questions
Everything you need to know about our exclusive collections and collaborations.
How long will it take for my order to ship?
Standard shipping typically takes 5-7 business days. For limited edition drops and pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy for limited edition items?
Due to the exclusive nature of Mattel Creations products, most limited edition items are final sale. If your item arrives damaged, please contact our support team within 30 days for a replacement or refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I ensure I don't miss a product drop?
We recommend signing up for our email newsletter and following us on social media for early access alerts and official release calendars.
Are your apparel and accessories true to size?
Our fashion items generally follow standard sizing. We provide a detailed size chart on every product page to help you find the perfect fit before purchasing.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. For select regions, we also offer installment payment options through Klarna or Afterpay.