Returns & Exchanges

At Mattel Creations, we want you to be completely satisfied with your premium apparel and limited-edition fashion pieces. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the fashion items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all designer tags, protective liners, and authenticity certificates are included.

• 3.
  Label and Ship

  Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned garments, your refund will be processed back to your original payment method within 7-10 business days.